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Immortal Hair (Ortho Nutrition) Supplement Line [How to Order]

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Post  CausticSymmetry Fri Jan 24, 2020 8:01 am

Nman wrote:When you say improve the chances it will be delivered, do you mean that there is a likelihood that they will not send me the items? Thank you for your help, Brian.

The problem is - the person in question has the worst customer service skills (I've ever seen). Things were generally reliable for the first 2 years, then suddenly, despite all the urging, it's just consistently unreliable. Yes, in most cases, you will get your items. The problem is inventory tends to fluctuate.

As for me, I don't even buy the products anymore, because of the constant frustration of waiting. So on my website, I have other sources as a back up. Lucky for me, I can source decent alternatives in the USA.

I will say one thing, the quality of the supplements are good, and for some, due to the costs of outrageous Codex Alimentarius standards via the EU, etc., it's not easy to find decent quality supplements at reasonable prices. So for those reasons, many will still buy HairEvo, despite the inconveniences.

Many from Europe or UK have no idea how poor the quality of what items they receive for what they have to pay.
ideally, perhaps at some point I will partner up with a good company and provide real customer service on quality products.


_________________
My regimen
http://www.immortalhair.org/mpb-regimen

Now available for consultation (hair and/or health)
http://www.immortalhair.org/health-consultation
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Post  Nman Fri Jan 24, 2020 8:52 am

You said you can still source decent alternatives in the USA. Would you mind letting me know what those alternatives are? Thanks again for your prompt responses.

Nman

Posts : 3
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Post  CausticSymmetry Fri Jan 24, 2020 12:07 pm

Just heard from Dan (finally).

He said, yes ecklonia cava has been delayed. He just found out that it will be available next Thursday. So likely it will be sent out sometime after that.

With regards to alternative sources:

Both alternative sources and Hairevo sources found here

https://www.immortalhair.org/mpb-regimen



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Post  jimwhip Fri Jan 24, 2020 8:41 pm

Some of the other providers of this extract say each capsule contains 300mg at 98%. Whereas the ortho nutrition line says 160mg per capsule. Does more mean better in this case?



jimwhip

Posts : 6
Join date : 2020-01-20
Age : 33

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Post  CausticSymmetry Sat Jan 25, 2020 4:44 am

jimwhip wrote:Some of the other providers of this extract say each capsule contains 300mg at 98%. Whereas the ortho nutrition line says 160mg per capsule. Does more mean better in this case?



It depends on the polyphenol concentration. HairEvo uses 50% polyphenols, which is quite good. 2 times what it was in the first few years of its production. Also in contrast, some brands will have 13% polyphenol content, so larger doses for that concentrate is recommended.

Also, just in case. I should clarify what the 98% actually means. that is the purity, verses the filler. So for example, those that contain say 13% polyphenols, the rest will be cornstarch or other filler.

_________________
My regimen
http://www.immortalhair.org/mpb-regimen

Now available for consultation (hair and/or health)
http://www.immortalhair.org/health-consultation
CausticSymmetry
CausticSymmetry
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Join date : 2008-07-09

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Post  jimwhip Sat Jan 25, 2020 8:15 am

One provider mentions It features "a unique form of polyphenols called phlorotannins at 90%." What other polyphenols are in here that affect the quality?

jimwhip

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Post  CausticSymmetry Tue Jan 28, 2020 4:53 am

jimwhip wrote:One provider mentions It features "a unique form of polyphenols called phlorotannins at 90%." What other polyphenols are in here that affect the quality?

Ecklonia cava's primary polyphenols are classified as phlorotannins. However, each type of phlorotannins has different qualities.

Best advise, try them all and evaluate their performance.


_________________
My regimen
http://www.immortalhair.org/mpb-regimen

Now available for consultation (hair and/or health)
http://www.immortalhair.org/health-consultation
CausticSymmetry
CausticSymmetry
Admin

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Join date : 2008-07-09

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Post  bh1546 Sun Feb 09, 2020 1:51 am

CS,

The product line could blow everything out of the water if not for the delays in deliveries. Everyone seems to love the products just not the customer service. Even on amazon there is almost 5 stars as reviews. What is the cause of this and is it possible to be corrected?

bh1546

Posts : 198
Join date : 2011-04-21

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Post  CausticSymmetry Sun Feb 09, 2020 2:59 am

bh1546 wrote:CS,

The product line could blow everything out of the water if not for the delays in deliveries. Everyone seems to love the products just not the customer service. Even on amazon there is almost 5 stars as reviews. What is the cause of this and is it possible to be corrected?

When the products are purchased on Amazon, it's always a win, because there's no chance of a fail. Simply because Amazon does all the work/customer service. Of course that's when the products are in stock.

On the HairEvo side the main issues have to do with suppliers fulfilling their deliveries. While I absolutely agree that HairEvo customer service is probably a 0 out of 5, a constant problem for HairEvo is that since they buy in small batches, the suppliers of the various materials tend to delays, sometimes for days, weeks or even months.

So for that reason, let's say if a customer orders a group of items like 6 different products. One of those items maybe out of stock and creates a delay. The big problem with HairEvo is that the person who does the order fulfillment doesn't even tell the costumer what the hold up is. Instead, just keeps them guessing.

So many people will reach out to me and ask if they can get some clarity on why their credit card was charged without any confirmation. I mean what company does that in the 21st Century?

However, in most cases the customer does receive your products, just with delays.

So it seems the supply chain is the biggest problem, combined with a very lackluster customer service.
Being on the receiving end of many inquiries. My best advice is to use the Facebook messenger to contact Ortho Nutrition as it appears the odds of getting an answer are most reliable there.

From what I can gather, email is probably the Achilles' heel of HairEvo/Ortho Nutrition.

With respect to correcting the problem. Personally, I have tried as I am the developer of the products. Even my name is on the label. Unfortunately, the person while very talented behind the scenes with ingredient sources and dealing with suppliers, email skills will never get better. Kind of like a Zebra never changes its stripes. Many suggestions in the past on getting outside help with all customer service, etc.

But to no avail. Nothing I can do because I have no say in how the process of how the business is conducted.

In my opinion, would need either a buy out or another company to complete. I would happily do if it startup capital were there.

Seems to me that buying larger quantities of the material and then getting immediate encapsulation would help matters a lot.

That leads to another point, beyond just the bulk material supplier delays, another frequent happening is the encapsulation process. Because there is minor quantity involved, companies that provide encapsulation tend to stall and create many delays of their own.

_________________
My regimen
http://www.immortalhair.org/mpb-regimen

Now available for consultation (hair and/or health)
http://www.immortalhair.org/health-consultation
CausticSymmetry
CausticSymmetry
Admin

Posts : 14212
Join date : 2008-07-09

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Post  bh1546 Tue Feb 11, 2020 2:05 am

CS,

Going to PM you regarding details. Thanks

bh1546

Posts : 198
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Post  CobaltBlue Fri May 01, 2020 2:07 am

Noticed the hairevo site is down. Despite the known hiccups in customer service, is the product line still planning on moving forward in some way?

CobaltBlue

Posts : 23
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Post  CausticSymmetry Fri May 01, 2020 2:21 am

CobaltBlue wrote:Noticed the hairevo site is down. Despite the known hiccups in customer service, is the product line still planning on moving forward in some way?

I'll ask, but it was down for a day a few weeks ago, probably a domain update. Will find out and report back.

_________________
My regimen
http://www.immortalhair.org/mpb-regimen

Now available for consultation (hair and/or health)
http://www.immortalhair.org/health-consultation
CausticSymmetry
CausticSymmetry
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Post  CausticSymmetry Sat May 02, 2020 3:43 am

Dan wrote: "Site is down for now, while I try to get more product produced"

It will return.

_________________
My regimen
http://www.immortalhair.org/mpb-regimen

Now available for consultation (hair and/or health)
http://www.immortalhair.org/health-consultation
CausticSymmetry
CausticSymmetry
Admin

Posts : 14212
Join date : 2008-07-09

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Post  CobaltBlue Sat May 02, 2020 5:12 am

Appreciate the follow up - thank you!

CobaltBlue

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Post  AboDi Wed Nov 18, 2020 3:23 am

CausticSymmetry wrote:
Nman wrote:When you say improve the chances it will be delivered, do you mean that there is a likelihood that they will not send me the items? Thank you for your help, Brian.

The problem is - the person in question has the worst customer service skills (I've ever seen). Things were generally reliable for the first 2 years, then suddenly, despite all the urging, it's just consistently unreliable. Yes, in most cases, you will get your items. The problem is inventory tends to fluctuate.

As for me, I don't even buy the products anymore, because of the constant frustration of waiting. So on my website, I have other sources as a back up.  Lucky for me, I can source decent alternatives in the USA.

I will say one thing, the quality of the supplements are good, and for some, due to the costs of outrageous Codex Alimentarius standards via the EU, etc., it's not easy to find decent quality supplements at reasonable prices. So for those reasons, many will still buy HairEvo, despite the inconveniences.

Many from Europe or UK have no idea how poor the quality of what items they receive for what they have to pay.
ideally, perhaps at some point I will partner up with a good company and provide real customer service on quality products.


Please do, the quality of the supplements is great, plus it is one of a kind especially Decalcify and Antioxidantboost, very convenient.

I do think it is a venture worth diving into, quite lucrative I'd presume.

AboDi

Posts : 114
Join date : 2010-02-17

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Post  asingh97 Fri Jan 15, 2021 11:43 pm

CS,

Is this a good EC source? How would you compare it to HairEvo supply and Fibroboost?

https://www.eckloniacava.eu/product/ecklonia-cava-extract-brown-seaweed/

asingh97

Posts : 16
Join date : 2016-10-27

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Post  CausticSymmetry Sat Jan 16, 2021 2:01 am

asingh97 wrote:CS,

Is this a good EC source? How would you compare it to HairEvo supply and Fibroboost?

https://www.eckloniacava.eu/product/ecklonia-cava-extract-brown-seaweed/


Yes, looks good.

_________________
My regimen
http://www.immortalhair.org/mpb-regimen

Now available for consultation (hair and/or health)
http://www.immortalhair.org/health-consultation
CausticSymmetry
CausticSymmetry
Admin

Posts : 14212
Join date : 2008-07-09

http://www.immortalhair.org/

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Post  LooseGroove Tue Dec 06, 2022 9:19 pm

Hey CS,

Just curious if there is any update as to when Decalcify will be available to purchase again. It's been out of stock on Amazon for quite some time now. Since it's not available on Amazon, is there another way to purchase it? The links for the hairevo site also don't work.

LooseGroove

Posts : 51
Join date : 2010-07-31

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Post  CausticSymmetry Wed Dec 07, 2022 1:26 am

LooseGroove wrote:Hey CS,

Just curious if there  is any update as to when Decalcify will be available to purchase again. It's been out of stock on Amazon for quite some time now. Since it's not available on Amazon, is there another way to purchase it? The links for the hairevo site also don't work.

I messaged Dan, will find out.

_________________
My regimen
http://www.immortalhair.org/mpb-regimen

Now available for consultation (hair and/or health)
http://www.immortalhair.org/health-consultation
CausticSymmetry
CausticSymmetry
Admin

Posts : 14212
Join date : 2008-07-09

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Post  CausticSymmetry Thu Dec 08, 2022 4:34 am

He's got just a few bottles of that in stock: You can email him at genexecutor@gmail.com

_________________
My regimen
http://www.immortalhair.org/mpb-regimen

Now available for consultation (hair and/or health)
http://www.immortalhair.org/health-consultation
CausticSymmetry
CausticSymmetry
Admin

Posts : 14212
Join date : 2008-07-09

http://www.immortalhair.org/

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